❓ Help Center

rbajee Frequently Asked Questions

Everything you need to know about playing on rbajee — from opening your account and making your first bKash deposit, to understanding bonus wagering and keeping your gambling safe. Browse by category below.

Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

This page answers the most common questions that rbajee players in Bangladesh ask — covering everything from creating your account and verifying your identity, to depositing via bKash, Nagad, and Rocket, understanding bonus conditions, betting on BPL and T20 cricket, and accessing responsible gaming tools. If you cannot find the answer you are looking for here, our support team is available 24/7 via live chat, WhatsApp, and email.

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Account & Registration

Creating an rbajee account takes less than three minutes. Visit the rbajee platform, click the registration button, and fill in your mobile number, preferred username, and password. You will receive a one-time verification code via SMS to your registered number. Enter the code to confirm your account and you can start exploring rbajee immediately.

rbajee requires a valid government-issued photo ID for account verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will also need to provide a selfie holding your ID. KYC verification is mandatory before your first withdrawal and may be requested at registration for higher-tier accounts.

You must be at least 18 years old to register and play on rbajee. This is a strict requirement that rbajee enforces through identity verification checks. Any account found to belong to a person under the age of 18 will be permanently closed, all bonuses forfeited, and winnings withheld.

You can reset your rbajee password using the "Forgot Password" link on the login screen. Enter your registered mobile number and rbajee will send a one-time reset code via SMS. Enter the code, set a new password, and log in. If you no longer have access to your registered number, contact rbajee support directly.

No — rbajee permits only one account per player. Duplicate accounts (multi-accounting) are strictly prohibited under the rbajee Terms and Conditions. If multiple accounts are detected linked to the same person, device, or payment method, all associated accounts may be suspended and any bonuses or winnings forfeited.

To permanently close your rbajee account, contact the support team via live chat or email at [email protected]. Before closure, ensure you have withdrawn any remaining balance as funds cannot be accessed once an account is closed. Account closure requests are typically processed within 24 hours.

Deposits & Withdrawals

To deposit via bKash on rbajee, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction using your bKash PIN, and the funds will appear in your rbajee balance within a few minutes. The minimum deposit via bKash is ৳200.

bKash deposits on rbajee are processed instantly in most cases. Funds typically appear in your rbajee account within 1 to 5 minutes of completing the bKash transaction. During peak periods or scheduled bKash maintenance windows, processing may occasionally take up to 15 minutes. If a deposit does not arrive within 30 minutes, contact rbajee support with your bKash transaction ID.

Yes, Nagad is a fully supported deposit method on rbajee. The process is the same as bKash — select Nagad in the Deposit section, enter the amount, and complete the payment via your Nagad account. Nagad deposits are processed in real time and the minimum deposit amount is ৳200, consistent with other mobile banking options on rbajee.

The minimum withdrawal amount on rbajee is ৳500 across all supported payment methods, including bKash, Nagad, Rocket, and bank transfer. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional verification. Withdrawals to bKash and Nagad are typically processed within 15 to 60 minutes.

Most rbajee withdrawals to bKash, Nagad, and Rocket are processed within 15 to 60 minutes of your request being submitted. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may take 1 to 3 business days depending on the receiving bank. Withdrawals submitted during BST business hours (09:00–21:00) are typically processed fastest.

rbajee does not charge internal platform fees for deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction fees. rbajee recommends checking with your payment provider for their current fee schedule before initiating a transaction.

If your rbajee withdrawal has been pending for longer than 2 hours (for mobile banking) or 3 business days (for bank transfer), contact rbajee support immediately. Provide your registered mobile number, the withdrawal amount, and the date and time of your request. The support team is available 24/7 via live chat, WhatsApp, and email.

Games & Gameplay

Yes — rbajee offers a full range of cricket betting markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. Available markets include match winner, top run-scorer, total runs, over/under, and live in-play betting. Markets are updated in real time throughout each match.

rbajee offers thousands of slot titles and live casino games from leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Popular categories include video slots, jackpot slots, live roulette, live blackjack, live baccarat, and crash games like Aviator. The full game library is accessible from the rbajee Casino section.

All games on rbajee are provided by internationally certified software studios whose RNG (Random Number Generator) engines are independently audited for fairness. Slot and table game outcomes are statistically random and cannot be manipulated by rbajee or by players. RTP (Return to Player) percentages for each game are published in the individual game information panels.

Yes — the rbajee platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your preferred mobile browser, visit the rbajee site, and log in. The mobile interface delivers the full game library, betting markets, deposit and withdrawal tools, and account management features at the same quality as the desktop version.

Bonuses & Promotions

rbajee offers a welcome bonus to all newly registered players who complete their first deposit. The exact bonus amount and structure are displayed on the current promotions page at the time of registration, as offers are updated seasonally — particularly around BPL, Eid, and Pohela Boishakh. All welcome bonuses are subject to wagering requirements before winnings can be withdrawn.

Wagering requirements on rbajee bonuses specify how many times the bonus amount must be played through before any winnings derived from the bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Full wagering terms are listed with each active promotion.

Bonus funds on rbajee cannot be withdrawn directly — they must first meet the associated wagering requirements. Once the wagering requirement is fulfilled, any remaining bonus-derived balance converts to real withdrawable funds. Deposit funds that are not part of any active bonus can typically be withdrawn at any time, subject to standard verification requirements.

Yes — all rbajee bonuses have an expiry period, which is stated clearly in the individual promotion terms at the time the bonus is claimed. If the wagering requirement is not completed before the bonus expiry date, the bonus balance and any winnings generated from it will be forfeited. Expiry periods typically range from 7 to 30 days depending on the promotion.

Safety & Responsible Gaming

rbajee uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and the platform, ensuring your personal and financial information is secure at all times. Player funds are held in segregated accounts, and the platform operates strict anti-fraud and KYC procedures. rbajee also implements two-factor authentication as an optional additional layer of account security.

rbajee operates as an international online gaming platform accessible to Bangladeshi players. The platform is a safe and reliable online gaming destination that uses SSL encryption and fair-play certified games. Players are responsible for understanding and complying with their local laws regarding online gambling. rbajee recommends all players review their local regulations before registering.

If you feel that gambling is negatively affecting your life, you can self-exclude your rbajee account directly from the Responsible Gaming section of Account Settings. Exclusion periods of 1 month, 3 months, 6 months, 1 year, and permanent are available. You can also contact rbajee support via live chat or email to request an immediate self-exclusion, which will be actioned within one hour.

rbajee customer support is available 24 hours a day, every day of the year, via live chat on the platform, by email at [email protected], and by WhatsApp at +880 1700 000000. The support team handles account queries, payment issues, bonus questions, and responsible gaming requests in English. Response times via live chat are typically under 5 minutes.
⭐ Why rbajee

What Makes rbajee Different

A quick overview of the key features that Bangladeshi players trust about the rbajee platform every day.

Instant bKash & Nagad Deposits

Top up your rbajee balance in seconds using bKash, Nagad, or Rocket — no bank account required. The minimum deposit is just ৳200, making it easy for every player to get started without a large upfront commitment.

Full Cricket Betting Coverage

Bet on every BPL match, every IPL fixture, and every T20 World Cup game with live in-play markets updated ball by ball. rbajee is the go-to platform for Bangladeshi cricket fans who want comprehensive match coverage in BDT.

Mobile-First Platform

rbajee is built for mobile from the ground up. Whether you are in Dhaka, Chittagong, Sylhet, or Cox's Bazar, the full rbajee experience — games, betting, deposits, and withdrawals — works flawlessly in your mobile browser.

256-bit SSL Security

Every transaction and login on rbajee is protected by 256-bit SSL encryption. Combined with strict KYC verification and segregated player funds, your money and personal data are safeguarded at all times on the platform.

24/7 Bangladesh Support

The rbajee support team speaks your language and understands the Bangladeshi market. Live chat, WhatsApp, and email support are available around the clock — including on Eid, Victory Day, and all public holidays.

Committed to Responsible Gaming

rbajee provides deposit limits, loss limits, session reminders, time-out features, and self-exclusion tools — all accessible directly from your account settings. Player wellbeing is a core part of how rbajee operates, not an afterthought.

Still Have Questions? We Are Here to Help 💬

If you did not find the answer you were looking for in this FAQ, our support team is available 24/7 and ready to assist. You can also explore our games, read our responsible gaming guide, or head back to the homepage.

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