rbajee is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. This page outlines the tools, policies, and support resources available to help you stay in control of your gambling activity.
The rbajee platform is available exclusively to adults aged 18 years and over. Age verification checks are conducted at registration and may be repeated at the withdrawal stage. Any account found to belong to a person under the age of 18 will be immediately closed, all bonuses forfeited, and any winnings withheld. If you suspect a minor is using the rbajee platform, please contact our support team immediately.
At rbajee, we believe that gambling — whether on cricket, slots, live casino, or sports betting — is a form of entertainment, not a way to make money or resolve financial difficulties. The vast majority of players on the rbajee platform enjoy their experience responsibly: they set a budget, play within their means, and treat any winnings as a bonus rather than an expectation.
However, rbajee recognises that for a small number of players, gambling can become a problem. Problem gambling does not discriminate — it can affect people of any background, income level, or experience. That is why rbajee has built a comprehensive suite of responsible gaming tools directly into the platform — tools that any registered player can access and activate at any time, without needing to contact support.
This page explains those tools in detail, outlines the warning signs that gambling may be becoming harmful, provides a brief self-assessment checklist, and tells you how to get help — both through rbajee's own support team and through external resources. We strongly encourage all rbajee players to read this page, even if they feel entirely in control of their gambling behaviour right now.
Please remember: gambling should be fun. If it stops being fun — if it feels like an obligation, a source of stress, or a financial necessity — it is time to use the tools on this page. rbajee's responsible gaming features are here for exactly this moment, and using them is a sign of strength, not weakness.
Answer honestly. If you answer "yes" to two or more of these questions, consider using one of the responsible gaming tools below or speaking to our support team.
Do you spend more money on gambling than you originally planned to?
Do you gamble in an attempt to recover money you have previously lost?
Have you borrowed money or sold possessions to fund gambling?
Has gambling caused arguments, tension, or problems in your relationships?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Do you find yourself thinking about gambling when you are supposed to be focused on work, family, or other responsibilities?
Every registered rbajee player can access these controls at any time directly from their account settings — no waiting period, no questions asked.
Set a daily, weekly, or monthly deposit limit on your rbajee account to cap how much you can add to your balance within a given period. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions during a losing streak.
If you feel that gambling is causing harm, you can self-exclude your rbajee account for a set period — 1 month, 3 months, 6 months, 1 year — or permanently. During self-exclusion, you will be unable to log in, deposit, or place bets. rbajee will also suppress all marketing communications for the duration of your exclusion period.
Need a short break without committing to a full self-exclusion? rbajee's time-out feature allows you to pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily locked and all promotional messaging is paused. You can reactivate at the end of the selected period.
Set a session duration alert that notifies you when you have been playing on rbajee for a specified length of time. Available intervals include 30 minutes, 1 hour, and 2 hours. Regular session reminders are one of the most effective tools for maintaining awareness of how long you are spending on the platform.
In addition to deposit limits, rbajee allows you to set a maximum net loss limit over a daily, weekly, or monthly period. Once you reach your loss limit, your rbajee account will prevent further wagering for the remainder of that period, regardless of your remaining balance. This tool is particularly useful for players who prefer to cap their downside risk.
Reality check pop-ups appear on-screen at regular intervals during your gaming session to display how long you have been playing and your net win/loss position for the session. These brief prompts are designed to interrupt automatic play patterns and give you a moment to make a conscious, informed decision about whether to continue.
All responsible gaming tools on rbajee are accessible directly from your account. No form submission or email is required for most controls — they are built into the platform interface. Here is how to find them:
Visit the rbajee platform and log in using your registered credentials. All responsible gaming settings are located inside your personal account dashboard.
Click your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu to access your full account management panel.
Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available tools: deposit limits, loss limits, session reminders, reality checks, time-out, and self-exclusion.
Choose the tool you want to activate, enter the relevant value (e.g., limit amount or exclusion duration), and confirm your selection. Most tools take effect immediately. Limit increases are subject to the mandatory 7-day review period.
If you are unable to access the settings panel or wish to request self-exclusion urgently, contact rbajee support via live chat or email at [email protected] — available 00:00–24:00 BST every day.
Problem gambling can develop gradually. Being aware of the early warning signs means you can take action before gambling begins to seriously impact your finances, relationships, or mental health.
Placing larger or more frequent bets specifically to recover money lost in previous sessions — a pattern that typically accelerates financial harm rather than reversing it.
Consistently depositing more than you planned to, using money allocated for rent, food, bills, or family needs, or borrowing money from others to fund gambling sessions.
Thinking about gambling frequently throughout the day — when at work, with family, or during other activities — and feeling a strong urge to return to the platform as soon as possible.
Concealing the amount of time or money you spend on gambling from family members, friends, or colleagues — or feeling guilty or ashamed about your gambling behaviour.
Using gambling as a primary way to manage negative emotions such as anxiety, depression, loneliness, boredom, or stress — rather than as a form of entertainment enjoyed in a positive mindset.
Making repeated attempts to cut back or stop gambling without success, or feeling irritable, restless, or anxious during periods when you are not gambling.
If you believe your gambling is becoming a problem — or if you are concerned about someone else's gambling — please reach out to the rbajee support team immediately. You can contact us by live chat directly on the platform, by email at [email protected], or by WhatsApp at +880 1700 000000. Our team is available 24 hours a day, every day of the year, including Eid and public holidays. All responsible gaming requests are treated with full confidentiality and without judgement. If you request self-exclusion through support, it will be actioned within one hour of your request being received.
All rbajee players must confirm they are 18 or older at registration. Identity documents are verified before any withdrawal is processed, ensuring minors cannot access the platform or its winnings.
rbajee does not target marketing communications at players who have self-excluded or activated a time-out. Promotional messages are never sent to players who have indicated they are experiencing gambling-related difficulties.
rbajee's team monitors player activity for signs of problem gambling behaviour — such as extended sessions, rapidly escalating deposits, or repeated loss-chasing patterns — and may proactively reach out to concerned players.
When a player requests permanent self-exclusion from rbajee, that decision is honoured without question. Permanently excluded accounts cannot be reopened by request — this ensures the decision to stop is final and binding.
Responsible gaming is at the heart of everything rbajee does. Explore our games with confidence — and remember, our support team is always here if you need us. 18+ only. Please gamble responsibly.